If the product does not turn off , continue to the next solution. Cartridges marked with a triangle, go into the left carriage slot. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. Reset the All-in-One Follow these steps in the order given to reset the product. Choose ‘Refresh’ to update the list. Remove any loose sheets of paper from the input tray and the output tray.

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HP Photosmart C3100 All-in-One Printer series Troubleshooting

This could take up to 3 minutes, depending on your computer and connection speed. Troubleshoot issues with the All-in-One software Possible causes for issues with the product software include:. Please try again shortly. Use bottled or filtered water if distilled water is psx available.

If the power cord is compatible with the product, but the product still does not turn on, continue to the next solution.

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In the Name box, type a name for the paper size you are using. See your browser’s documentation for specific instructions. Clear the paper jam Paper jams often cause the carriage c300 stall or jam. Video of scanning with Windows Photo Gallery.


Envelopes might feed incorrectly if the envelope flap moves as the rollers grip it. Due to a slight dent or notch in the cartridge installation chute, it may feel like the cartridge has been fully inserted, but may not be. Clean the contacts quickly so that the cartridge is not outside the product for more than 30 minutes. If the voltage and amperage specifications of the product and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP product.

Do not leave the ink cartridges outside of the printer for more than 30 minutes.

This is an additional indication that there is an issue with the product that needs to be resolved. To make sure that your product and power supply are compatible, HP suggests you use the original power supply shipped with your product.

If any torn pieces of paper remain inside the product, more paper jams are gp to occur. The Properties or Printing Preferences window opens. Follow these steps in the order hl to reset the product. Slide the tri-color cartridge forward at a slight upward angle into the empty left slot.

Do not touch the copper electrical contacts or the ink nozzles. Push the power cord into the electrical outlet to make sure that the connection is secure. Make sure that the power cord is disconnected from the product to avoid an electrical shock.

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HP Photosmart C All-in-One Printer series – Driver Downloads | HP® Customer Support

Scan with Windows Photo Gallery. Javascript is disabled in this browser. Inserting the cartridge with the label in the wrong direction is one of the probable reasons the cartridge pops out.

Is my Windows version bit or bit? Select your operating system and version.

Make a color copy Follow these steps to test the scanning capability of the product by making a color copy. Print Cartridge and Black Start Copy lights blinking. Video of scanning c3100 Paint. Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Blinking Lights on the HP PSC 1500 and Photosmart C3100 All-in-One Printer Series

This page requires Javascript. Remove the ink cartridge and place it on a piece of paper with the nozzle plate facing up. Test the power on the All-in-One Follow these steps to test the power on the product.